According to a blog post by the Business of Story, miscommunication costs U.S. businesses $1.2 trillion yearly. Such losses stem from lowered productivity levels, lost business, and employees quitting, to name a few.
The above proves that poor communication doesn't help anyone, be it a person, a corporation, or a landlord like yourself. As a Raleigh, NC, landlord, you should know that communication problems can damage tenant relations.
Fortunately, many strategies can enhance landlord-tenant communications. PMI Capital City RTP has shared some of them, so read on.
Use Plain Language for Lease Agreement Terms
In Raleigh, lease agreement terms govern landlord and tenant relations. However, they must still comply with North Carolina's Residential Rental Agreement Act (General Statutes §§ 42-38 to 49). The act requires written communication for instances like:
- Tenants notifying landlords about needed repairs (except emergencies, which they can do orally)
- Termination of lease
- Security deposit deductions
- Permitting tenants to make their desired changes (e.g., permanent improvements) to the property
A written lease isn't part of the list, as it's not mandatory for leases shorter than three years in North Carolina. Still, it's always best to have a written agreement for your protection and safety.
When drafting the lease, always use plain language, avoid jargon, and get straight to the point. Doing so can help renters understand things clearly and prevent tenant disputes. For instance, if your rental is pet-friendly, put into writing the number, types, and sizes of pets allowed on your property.
Be an Active Listener
Active listening is a soft skill that requires more than hearing; it also involves processing and seeking to understand the intent and meaning of the other person's message. As a landlord, you can become a more active listener by:
- Promptly responding
- Expressing concern, and
- Apologizing for problems your property may have caused your tenants
For example, suppose a tenant messages you about your old HVAC system breaking down. You don't want to delay addressing this issue, especially not in Raleigh, where winter temperatures can dip below zero, and summer temperatures can reach an average high of 89° F, per Weatherspark.com.
So, reply to your tenants as soon as possible (ideally within the same day). Apologize, tell them you're on it, and schedule the HVAC system for servicing ASAP.
Offer Various Communication Channels
Another effective strategy for improving tenant satisfaction is letting them communicate with you through methods other than in-person or over the phone. For example, you can let them chat with you over WhatsApp or other messaging apps or through an online tenant portal. By expanding your communication platforms, you can show tenants you care about their preferences.
Improve Tenant Relations With These Strategies
Using plain, direct-to-the-point language, being an active listener, and offering more channels are some of the best ways to improve tenant relations and communication. So, why not implement these strategies as early as today?
You can also rely on us here at PMI Capital City RTP for expert assistance. We're a veteran-owned, independently-operated firm specializing in full-service property management solutions in Raleigh, NC. Through our expertise, state-of-the-art technology, and the backing of PMI, a larger franchise that has served the property management industry for over two decades, we can help you improve tenant retention and satisfaction rates.
Schedule your free property consultation with us today!
